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Shipping & Returns

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Shipping & Returns

Shipping - UK

Shipping within the UK is a next day courier service. One pair of shoes is £6.75 and anything up to another 20 pairs is £11 (all including VAT), though we also offer free shipping on UK orders of £100 or more! Please note that for less accessible areas of the UK, such as the Scottish Highlands, there may be additional postage charges due but we'll let you know if this is ever the case. If you would like to use a 'Royal Mail Signed For' service, then please let us know by leaving a note requesting this in the 'Order Comments' box when you're confirming your order. Parcels will be sent with the Interlink Express courier service.

If you have any further queries on shipping prices at all, then please feel free to call us on +44(0)1908 319937 or email us at sales@ids-danceshoes.co.uk.

If you're in the UK you can also collect your shoes for FREE using the Click & Collect option which has two locations: our Factory Shop here in Milton Keynes or the Chrisanne Clover boutique in Cheam, London. Click here to view the location of our Factory Shop and click here for the location of Chrisanne Clover. In advance of major events such as the Blackpool Dance Festival, UK Open and German Open Championships we may also enable a free Click & Collect service for collection of shoes at these events too.

Shipping - Overseas

We ship to many countries around the world, and for most countries we offer both a 'Standard' service and a 'Faster Shipping' service. Standard services tend to be offered via a localised service, whilst our Faster Shipping is via UPS or DHL. We have set prices for up to 2kg parcels (with ladies shoes being 0.6kg and mens shoes being 0.9kg), and orders that go over 2kg may be charged £0 for shipping and we'll get back in touch with the best quote that we can find you.

To view our shipping prices, add the shoes you would like to your basked and then process to the checkout and there will be an option to estimate the shipping. Please note that 'Transit Times' are all estimates and don't include the time it takes to manufacture shoes if goods ordered are not 'In-Stock' products.

If you have any further queries on shipping prices at all, then please feel free to call us on +44(0)1908 319937 or email us at sales@ids-danceshoes.co.uk. 

Returns Information

If you would like to return goods, please address them to:

International Dance Shoes Returns,
Unit 11 Fingle Drive, i.O. Centre,
Stonebridge,
Milton Keynes,
Buckinghamshire,
United Kingdom,
MK13 0AT

Please fill in the Returns Form that is supplied with your order when returning shoes. If you don't have one of these forms, please click here to download one, or email us at sales@ids-danceshoes.co.uk so that we can email you one. Note that we don't put the forms with shoes that are considered Bespoke, as these are non-returnable and non-refundable. Terms & Conditions apply; please contact us via email at sales@ids-danceshoes.co.uk for more information.
 
It is very important that when returning shoes from outside of the UK, you state that the return is a 'Return to Manufacturer'. Failure to do so may mean that shoes won't be delivered to us and they may be sent back to you. Please also AVOID using FEDEX for returns because they impose various charges upon returns and they won't be accepted when arriving at our premises.

Please note that we only pay for postage on exchanged/returned items when there is a fault in manufacture and customers will need to pay for return postage in all other cases, such as if you decide that you'd need a different size or would like a different heel. We advise that you return products using a signed for service as per our Terms and Conditions.

 

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