It's a very busy time online with people taking advantage of great offers and as a result, our team here can often be very busy. We're very busy picking orders from stock, making shoes specially for you and then doing all we can to get them out of our doors and delivered to your door as quickly as possible. Because our team is really busy at this time of the year, we thought we'd put a bit of information online which aims to answer some of the most commonly asked questions, and for us to give some advice which can reduce any potential for headaches. We hope you find it useful!
How long will my order take?
We stock some items on our website, but because we offer a lot of variety when it comes to heels and fittings etc., many shoes are made to order. If the only items you order are in stock, then we do all we can to have these shipped within 1-3 working days. It's usually one or two, however during busy periods we might need that third day.
Any shoes that are displayed as 'made to order' on our website will take between 5-10 working days. Again, this can often be closer to five in most cases, however please assume that it may take up to ten working days because it's a very busy period. Our 'working days' are Monday to Friday as our factory is not open on weekends.
Will I get my order before Christmas?
Our deadline to ensure delivery before Christmas is Monday 2nd December and this is when our promotional period finishes. First we need to account for the time it takes to make your shoes (see the previous point above) and then, as unfortunately the goods can't be magically transported from our factory to your home with the click of a finger, we need to account for the time it takes Parcelforce or DHL to deliver your goods safely.
When you add items to your cart and select your shipping country, you will see how long the transport takes but do remember that you need to firstly account for three working days (for in stock shoes) or ten working days (for shoes that are made to order) plus that delivery time to you. For dancers in the UK, a next day delivery service is used. Whilst our promotion period runs from for around a week and finishes on the 2nd December - try not to leave your order to the last minute!
After the 2nd December, the promotional period will end and we will no longer be able to confidently say that your order will leave our factory in enough time to get to you before Christmas. When the promotional period ends, we'll be pretty busy making up orders and our factory closes for the Christmas holidays on Friday 20th December, so if you order after this date, try to focus on items that are advertised as in stock (though please note that sometimes we might be out of stock of some shoes if this is a super busy period!).
How can I track my order?
If your order displays as 'In Production/Awaiting Fulfilment' it means we're making your shoes or they're in the queue to be picked and sent. Once your order is sent you'll receive a shipment notification and your order status will be updated to 'Shipped'. You'll be able to track your order via the shipment notification, however only track it from the day after as the courier company will only have collected your order from us at the end of our day.
What are the special offers?
You can get 10% of using the code BF19 and this can be redeemed on orders of any value on both our International Dance Shoes products and Dansport products, as well as items including tan, hairspray and clothing from Chrisanne Clover. We also have a gift set available, which you can view by clicking here.
To use the discount code, simply add the code to the 'Coupon Code' box on the checkout page! We also have sale stock available which is limited in its availability. Click here to shop our sale.
If you're not already on our mailing list, click here to sign up to make sure you don't miss out on any special offers and be the first to hear about new shoes!
Returns & Exchanges
We understand that many shoes ordered over the period might be gifts. We also understand that goods will arrive just in time for Christmas and as this is such a busy period, you might need a bit more time to try your shoes with all that lovely Christmas dinner that needs to be enjoyed. With this, for orders during this period, our returns period is extended from 28 days to 35 days, meaning that you have an extra week to be able to return your shoes.
Our usual terms and conditions for returns apply - the goods can't have signs of wear (so try them only on a clean carpet), and they must come with all of the original packaging. So long as the shoes you have ordered are not considered 'Bespoke', you'll receive a returns form, so please don't forget to fill this in and send this into us with the goods you're returning. We always recommend sending goods using a signed for service, but it's even more important at this time of the year such is the volume of parcels in distribution. We don't offer free returns, unless in cases where there is a fault in manufacture or the wrong items have been sent.
Information on where to send your returns will be on your returns form and you can find more information on our Shipping & Returns page.
It might take a few days to process returns if you do send goods back and once we receive your returns it may take a few days to process this and we aim to provide refunds within five working days of the shoes being checked upon return.
Sizing & Fittings
Click here to view our page about sizing and fittings. If you need further advice, please send us an email and we'll do our best to help you as much as we can. Please note that as this is such a busy period with many orders to fulfil and questions to answer, responses might not be instant.
We'll have a live chat online one our website at certain times of the day so look out for the 'Chat with us' icon in the bottom right of your screen to see if any of our helpful team are online!
Other Useful Information
- Use your work addresses if it is easy to get goods delivered there because if you're not in, it can take a bit of time (and hassle) to retrieve deliveries from your local post office and/or to get your goods reroute or reschedule deliveries.
- Make sure to check the email address and phone number on your order is correct because these are the details that will be logged with the courier and if they can't contact you in the case of any issues then we might have a problem.