Christmas is coming and we know many of you might want some shoes throughout the festive season.
Our factory will be closed from 5pm on Friday 21st December and will re-open on Friday 4th January. Whilst our hard-working craftsmen and craftswomen from our factory floor will be enjoying some well deserved relaxation time, we'll still have some of our office team working, however there will be no shoes being made during this time.
For orders placed before and during this period, please consider:
- Made to Order shoes can take 5-10 working days to make (our Crystal shoes, Stoned by Lauren Hemera Collection and Bespoke shoes take longer), so please consider this when placing orders. As of 6th December, all orders are being pushed through our factory so that we can have them posted before the break. The 5-10 working days lead time will commence from the 4th January for Made to Order shoes ordered during the break and for orders placed between now and the break, whilst we'll try our hardest to post them before the break, we might not be able to get everything out.
- We aim to have stock available of our 'In-Stock' shoes on our shelves over the Christmas break to make sure we can still post shoes out to you. However, some styles maybe limited due to an extremely busy period we have had in this past month or so. Please note that our 'In-Stock' shoes can't be replenished whilst our factory is closed for the break, therefore it is possible that we are not able to fulfil your order as quickly. If this is the case, we will email you as soon as possible after placing your order so you do know when to expect your shoes.
Orders placed during the break will be made once the factory re-opens. For anything that can't be fulfilled during the break, we will send an email to every customer to indicate the expected delivery times.
During the factory break, our factory shop here in Milton Keynes will be open from 11am - 2pm only on the 24th, 27th, 28th and 31st of December as well as the 2nd and 3rd of January before returning to normal hours from the 4th of January.
You can find out where to find us by clicking here.
If you have any questions at all, then please get in touch. You can email us via firstname.lastname@example.org or call us on +44(0)1908 319937.
We thank you all so much for choosing our shoes this year and we hope you all have a great Christmas and we wish you all the very best for the New Year!